So as soon as this occurred and that was relayed to me, I immediately rounded the wagons on our side and made sure that we were covered from a legal perspective and did 20 passes over the research that had written up and discovered to make sure that everything we were saying was factual, and we truly understood the problem. “They were actively seeking to understand the issue and then seeking kind of almost a partnership to better understand the research that we do in the future to make sure they’re that they’re protecting their customers going forward,” he said.Īfter that threat of litigation, did you go over the work again and just make sure that you were correct? Wood said AWS acted as a “partner” to resolve the security issue. The ConnectWise response was in sharp contrast to the handling of an Amazon Web Services flaw discovered by Bishop Fox, Wood said. If someone is threatening litigation, that’s only going to make us double down on protecting our researchers, consultants, and our company.” As long as they follow our policies and procedures -and we do things by the book -hen we’re always going to support them and stand up for them. TeamViewer Reviews, Ratings & Features 2023 Gartner Peer Insights Looking for your community feed You and your peers now have their very own space at Reviews in 0. “We absolutely stand behind the researchers we have and support them. That immediately concerned us,” Wood said. A remote desktop software, the open source TeamViewer alternative, works out of the box, no configuration required. “A threat of defamation and libel did come up in that conversation. “The conversation turned a little contentious,” said Wood. Wood said at some point during conversations, ConnectWise threatened the researchers with litigation. “We talked with them and walked them through the vulnerabilities,” Wood said. This is not a healthy response to being notified of critical vulnerabilities: He said he never worked for the former CISO, John Ford, who was part of those initial conversations with Bishop Fox and left ConnectWise in December. Greco, who was not involved in the initial conversations with Bishop Fox, said he could not comment on whether there was a threat of litigation by ConnectWise. The man who made the statement in the first paragraph you quoted, Tom Greco, was not even being a part of those initial conversations:
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